Feature Requests

We have a paging system when tickets are scheduled. It would be great to have an option to update the tickets due date for the time a client has selected.

If a user has already provided us with the date/time they want to meet, it'd be great to let TimeZest still send the meeting invite directly from CWM. The 'send meeting' function in CWM is NOT user friendly.

As background, we're close to releasing support for Office 365 so that users can use appointments there to block availability, and also have appointments written to their Office 365 calendar. As well, we're making a few additional changes to TimeZest so that it will be possible to use TimeZest entirely without a PSA system like ConnectWise Manage or Autotask We also know that it's not just MSPs who need to schedule appointments - it's a need for many businesses. So we're considering - and this is a longer-term plan - adding to TimeZest those features which would make it possible for MSPs to offer and administer TimeZest to their clients. This is an additional service you could offer your customers, and it would have the tools to allow you to control this software they use, rather than what happens now - where other solutions are introduced into an organization in an ad-hoc manner. We're still thinking about how billing could work for this, but most likely it would be charging MSPs a reduced price for TimeZest users they're reselling, ensuring there is a profit margin there. Additionally, we could look at more complete billing integration with PSA systems to add charges to customers invoices automatically. This is an area we'd especially like some feedback on.

Have TimeZest check the status of the appointment. If it has not moved from the "Scheduled" status after the appointment start time, plus a buffer, change the status. Allows a dispatch team to react to a missed appointment via automation within TZ.

We'd like admins to be able to cancel events that won't email the contact when so done.

Currently, the landing page that allows for meeting bookings is very simple and small. We would like to be able to create a custom landing page or embed that landing page in our website.

If an invite fails or bounces back change the status of the ticket to allow workflows to bring it to someone's attention

We are using the Teams app dark theme with CloudRadial and we also have Tz widget embedded into some CR order forms. Unfortunately Tz does not render well in dark mode so we have to modify the background to white in the embedded code, so that the calendar widget is readable

An additional action type to send status data to a HTTP webhook address. Our use case for this is to allow us to perform additional complex actions using Power Automate and other platforms

Instead of scheduling URLs being " subdomain.timezest.com ", partners would be able to configure a CNAME record in the DNS for their main domain - e.g. " scheduling.mymsp.com ", and TimeZest would respond to requests made it it. HTTPS would be provided by Lets Encrypt, where TimeZest generates an SSL certificate for the subdomain.