Feature Requests

Monitor ticket status via webhooks, and automatically cancel any future appointments that have been created for the ticket when the ticket is closed.

We have a paging system when tickets are scheduled. It would be great to have an option to update the tickets due date for the time a client has selected.

Another service I used would text me each time someone scheduled me through a link. It helped alert me to possible calendar changes and I find it very helpful to quietly scheduling on my calendar.

Instead of scheduling URLs being " subdomain.timezest.com ", partners would be able to configure a CNAME record in the DNS for their main domain - e.g. " scheduling.mymsp.com ", and TimeZest would respond to requests made it it. HTTPS would be provided by Lets Encrypt, where TimeZest generates an SSL certificate for the subdomain.

If a user has already provided us with the date/time they want to meet, it'd be great to let TimeZest still send the meeting invite directly from CWM. The 'send meeting' function in CWM is NOT user friendly.

It would be nice if there was a way to test availability from the admin panel and see how TimeZest sees each persons availability/calendar views for a selected day.

I am requesting a workflow that notes what status a ticket is coming from when the TZ pod is used. We want to keep Scheduled_TZ in the "Responded" SLA and we want a status like Rescheduled_TZ that is in the "Planned" SLA. Example: New -> Scheduled_TZ (Responded SLA) In_Progess -> Rescheduled_TZ (Planned SLA)

Presently, one can change the ticket number in the URL for URL-Based Scheduling to schedule themselves on any ticket. A competitor or curious user could use this functionality to gain insight to other tickets and block engineer calendars.

I appreciate the recent feature that allows for integration with O365 calendars, but I think it needs to go further. In my scenario, I have my primary O365 calendar synced to Autotask already. But I also have additional "personal" calendars of different types in O365, SOME of which I would love to have TZ access for availability in addition to the main one in AT/O365. Right now it seems that the O365 integration is all (calendars) or none.