Feature Requests

We received the screenshot attached from someone and wonder if something like this is possible in TimeZest. It shows dates and times in the email itself to allow a time to be easily chosen. See screenshot

It's great that we can schedule reactive work for the service desk. It would be fantastic if we could schedule the proactive side of the business. Tickets and tasks are separate items in Autotask, being able to schedule project tasks is a critical item for anyone using project in AT.

Currently all items in the CalendarHQ view show the same color and it is not clear without opening them which calendar they are coming from. Suggest adding colors to designate if from CWM, Exchange, Booked by TimeZest, etc.

Be able to assign an appointment to an agent based on an ordering queue. Team 1 1rst option: Steven 2nd option: David 3rd option: Larry Team 2: 1rst option: John 2nd option: Ralph 3rd option: Steven We have teams that have 'primary techs' per client. We'd like the primary tech to get the appointment if they are free, but then the reserves get the appointment if the primary is booked or off shift.

If I wanted accounting team to have access specifically to "Account and billing" option and nothing else. Currently there is no way to do this

Under "What is the best phone number to contact you for this appointment?" We are planning to options for Zoom or Teams. If a client select Zoom or Teams, we would like to add a link for the meeting when sending invite based on what they selected. Is it possible? I understand it is not an option now. I am submitting this as a feature request.

It'd be great if we could send a message whenever our clients schedule an appointment at midnight, since most intended to schedule for noon instead. Something along the lines of "Thank you for scheduling with our 3rd shift team! [Engineer] will give you a call at midnight on [date]. If you'd like to reschedule, (instructions here)." You get the idea. Currently the workflow rules don't support auto replies based on the time of the appointment.

We have a paging system when tickets are scheduled. It would be great to have an option to update the tickets due date for the time a client has selected.

We would like the ability to add a custom question or a fixed question when the customer is scheduling their TimeZest appointment: "Would you like us to contact you earlier than your scheduled time if an earlier appointment becomes available? Option to answer "Yes" or "No"

Right now the Teams meeting integration does not include call-in numbers, even if the resource is assigned a M365 audio conferencing or M365 Business Voice license. It would be a big help if the Teams meeting integration supported call-in numbers per the assigned resource's license level.