Toggle between Dispatcher View & Tech View
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Jared Smith
A quick toggle button in dispatch hq that allows users to toggle between dispatch view and tech view to help with workflows in smaller teams. We enjoy the tech view to focus on "our" tickets, but when also wearing a dispatcher hat, when covering for another, or for dual-role needs, this would be an awesome feature.
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Jason Casuga
Jared Smith: There is a "Backup Dispatcher View" permission that displays both the Dispatcher's view and the Tech's view together so the person wear both hats can see both views of Dispatch HQ at the same time.
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Jared Smith
Jason Casuga
I mean that’s nice but how do I as an admin that wears all the hats fit into this? I work tickets, dispatch, and administer the system so having permissions and views dedicated to this helps way more. Built in Permissions are very ridged in the system so having a toggle would be the easier solution for someone like me since you do not let us create a custom role and then move the admin to that role.