This would be great! We have clients who miss the appointment and our only option right now is to send a new link, or for them to use our booking link which creates a new ticket. We then have multiple scheduled appointments and have to cancel the missed one, sending an email to the customer.

Also, when a tech is out sick we could easily make the request for the client to reschedule from the pod within our CRM.

Yes, this could be very handy. Or if they just miss the appointment, though I guess you could send another one in that instance.