Reminders during business days only | Voters

Reminders during business days only

Bryan Little

It would be nice if the reminders didn't fire over the weekend or at least had the option to restrict it to business hours only. Pausing the timer for the weekend or something similar and resume it on Monday. Holidays too.

March 29, 2021

Ariel Cidro

Hope this feature gets added soon.

Ryan Eckhoff

Something NEEDS to happen with this We have customers that are quite frustrated with this process and we are almost the point of ditching timezest because of it.

Travis Springer

This would be hugely helpful. Automated email reminders during the weekend doesn't check the box of "great customer service". I understand the complexity of calculating business hours, but a simple "don't send emails on Saturday or Sunday" shouldn't be that hard. I don't even care about holidays at this point. Those are more understandable to customers.

Jason Casuga

Merged in a post:

Option to exclude weekends from the No-Response status count

Jake Shipley

Currently when setting a No-Response status to close a ticket the 'after # of minutes/hours/days' counts weekends in the time. i.e. we set the timeframe to 4 days, if the notification is sent on a Thursday the client doesn't respond on the same day and then the client is off on the Friday the ticket will be closed automatically on Monday morning.

4 days feels like the right amount of time during the week so we do not want to up the number of days given, just pause it over the weekend.

January 2, 2024

Jeff Marks

Please add this. I can imagine it greatly impacts quite a few businesses workflow.

Melanie Halloran

Yes, we very much would love to see reminders/workflow paused on Saturday and Sundays.

Sheryl Martin

I asked during the webinar today and this isn't going to happen. I was told that it is not possible to set this up.

Joshua Oakes

Please make a business hours option for No-Response Time. Thanks!

Joshua Oakes

I agree, it would be great if you could figure this out. We just implemented, and we are already seeing some issues with reminders and No Response Time kicking off over weekends.

Joel Kino

Hey Jason, 
Just thinking a potentially simpler way to look at it would be, exclude weekend days from reminder period calculation.
That might give enough people the functionality they require without overthinking it too much.
Just a thought.
Joel

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