Yes, when you have a Zoom-enabled appointment already scheduled with a client, it's helpful to reassign so that an updated meeting information is sent to the customer becuase if you aren't the right TimeZest (really, Zoom) member, the meeting doesn't start.

Being able to poll in the data, for example tech calls in sick and manager updates the person in autotask as out sick it blocks out their day as unavailable, however it does not update the already scheduled services calls, so having the ability to flag a person or group with a notice of hey these things need to be re-scheduled.

That sounds very useful, also when the tech is away sick, if the schedule can go as a reminder email to another team member/admin/lead, we can meet customer satisfaction

This function would be ideal for us!

Hope to see it on the roadmap soon!

This would be helpful with a reassign function.

I agree with a re-assign or re-schedule feature with notice attached

I like the re-assigned idea...we use individual techs in TZ along with some teams. If one tech is out, I'd like to be able to re-assign all of them to a team and let the client pick new time slot that works for the, regardless of the new tech. Not always an option because of skill set, but would work at least 50% of the time.

Piggy backing on this - depending on the support environment, it shouldn't necessarily be rescheduled but reassigned.

That actually sounds really useful