Customize .ics subject line
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Stephen Moody
Currently the subject line for the ICS invite shows as "[Appointment Type] with [tech name]". We would like to be able to customize this to include things like the [srnumber] and [srsummary]. While we can show these in the ICS details, our clients are requesting this so they can more easily tell appointments apart.
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Jason Casuga
Merged in a post:
Client calendar event title customisation
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Pablo Magliola
We would like to have the ability to customise the title of the event that gets created in the client's calendar when they book a time. In particular what we're after is being able to remove the "Ticket #123456" from the event. Since we're using Timezest for sales purposes we're trying to remove all references to tickets as it makes it feel too supporty and less personal.
We've removed the ticket parameter from the subject of the email that's sent with the calendar invite, however the calendar title seems to be hardcoded.
It would be very nice if this could be customised.
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Adam Burley
Four years later this is still a problem. Even just aligning the subject of the meeting invite with the subject of the meeting confirmation email would solve for this issue - this is what everyone expects to see anyway since that's how actual meetings from Outlook display. Having the meeting set an arbitrary title makes confirmation notifications useless.
Jason Casuga
Merged in a post:
Let me change the Title of the Appointment
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Kenneth Banko
When ive enabled "Create an event in the scheduled user's Microsoft 365 Calendar." im not able to set the title.
The title is always "Appointment Type for Ticket T32348348"
this becomes confusing if you have several appointments
at least we should be able to add the ticket title and customer name to it.
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Patrick Matzinger
Would be great
Jason Casuga
Merged in a post:
Custom Calendar descriptions for Agents
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Jon Thompson
Currently, the calendar descriptions are "Company/Subject". Unfortunately, I have a portal that adds "Request: " to the front of the subject, so my view on my calendar becomes "Company/Requ..." for any ticket that goes through that. I would like to be able to tell it to parse out the "Request..." when adding it to my schedule.
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Carmon Drummond
This is a limitation of the integration. I can change everything else except this name. I was told this is a limitation of Microsoft, which does not seem believable because Microsoft isn't randomly setting the subject - it is given one that has components of the appointment.
It should be customizable just like email subjects, notes, calendar notes, etc. This is a limitation of the integration. TZ needs to correct the ability to do this. This request is almost 4 years old.
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Aaron Tuomala
This is also something that would be helpful for appointments scheduled via the personal page. Including a custom field in the scheduling form that allows the customer to provide a title to suffix to the appointment type is desired.
Jason Casuga
Merged in a post:
Allow Customization of Appointment title
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Adam Berti
We use Halo but I suspect this applies to all PSAs. Right now appointments (ics) files from TimeZest are sent with the title:
Ticket [ID Number] [Appointment Name] with [Technician Name].
What this means, is when users accept this request and it sends back to support@domain.com, that email is processed as a new ticket because Halo expects the following format for ticket ID.
[ID:0123456]
So we need to be able to customize the format of the appointment name to avoid extra tickets.
Jason Casuga
Merged in a post:
Include the full Description of the ticket in the Invite title
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Salman Mohommadi
When invites are sent, there is only the ticket number associated with the title of the invite, this is really hard to remember which project name the invite is related to, the description needs to have more information on the invite.
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Mary Stevens
The subject of the ticket is the most important piece of information. Please allow it to also be in the subject line of the email.
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