Be able to assign an appointment to an agent based on an ordering queue.

Team 1

1rst option: Steven

2nd option: David

3rd option: Larry

Team 2:

1rst option: John

2nd option: Ralph

3rd option: Steven

We have teams that have 'primary techs' per client. We'd like the primary tech to get the appointment if they are free, but then the reserves get the appointment if the primary is booked or off shift.